Frequently Asked Questions

Match with Care helps families find experienced self-employed carers. You can browse carers in your area, speak with our team about your needs, and choose who you'd like to meet. Once you've selected a carer, we help arrange the agreement so care can begin smoothly.

Learn more about how we work

No. You are free to browse carers, speak with our team, and explore options without any obligation. You only move forward once you feel confident you've found the right person.

In many cases care can begin within a few days, depending on the type of care and carer availability. Urgent arrangements can sometimes start sooner if a suitable carer is available.

Yes. Families usually speak with or meet carers before making a decision. This can be done via video call or in person so you can make sure the arrangement feels right.

Yes. Carers undergo interviews and background checks, including DBS and reference verification, before being introduced to families.

Carers on the platform have experience supporting older adults with a range of needs, including personal care, mobility support, dementia care, and companionship. Many have decades of professional care experience.

Yes. Families review profiles and decide which carers they would like to speak with or interview. The final choice is always yours.

If the arrangement isn't working as expected, we can help you find a replacement carer from our network so care can continue with minimal disruption.

If a carer is unwell and cannot work, they or we will tell you as soon as we can. Match with Care provides replacement and cover support: we introduce another vetted carer from our network so care can continue with as little disruption as possible. Cover carers go through the same checks — interview, DBS, right to work, and references. Where time allows, you can speak with the replacement before they start.

Planned leave should be agreed in good time so we can arrange cover. We help find a replacement carer from our network for the holiday period, and you stay in control of who comes into the home — we introduce options and you decide. Two weeks' notice is the usual standard for ending or pausing an arrangement where possible.

Yes. Carers on Match with Care are self-employed. They provide care directly to you under a care agreement between you and the carer. Match with Care introduces you, supports vetting, helps with the agreement, visit logging, invoicing and payments, and replacement cover. We do not employ carers, do not supervise day-to-day care, and are not a CQC-registered care provider — that is the introductory marketplace model.

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Our team stays available if you have questions or the arrangement isn't working. If a carer is not the right fit, we introduce other suitable carers from our network at no extra matching cost. Raise concerns about safety or professionalism with us promptly. Day-to-day care sits between you and the carer; we facilitate the arrangement, payments, and cover, and we take feedback seriously.

Every carer we introduce is interviewed by our team, right-to-work verified, DBS-checked, and reference-checked before they are introduced to families. We take reasonable steps to verify profile information. You should still meet the carer and satisfy yourself before care begins.

Learn more about how we work

Yes. Carers undergo DBS checks before being introduced. An enhanced DBS is the usual standard for care work. A DBS check is one part of vetting — it sits alongside the interview, professional references, and right-to-work checks, not instead of them.

We check professional references and right to work in the UK before introduction. Carers are responsible for their own right-to-work compliance and for keeping that status in order. If anything changes, they must update us.

Carers are self-employed and responsible for their own tax, insurance, and right-to-work compliance. We recommend they hold public liability insurance. Match with Care's own policy cover is under review — we can update you as that develops. Your household insurance may also be relevant; it is worth checking with your insurer whether care workers in the home affect the policy.

Carers bring their own professional experience and qualifications. They agree to provide care with skill and professionalism, and only to carry out tasks they are qualified and comfortable doing — including no medical procedures unless trained and agreed. Match with Care does not employ or supervise carers; professional responsibility for the care delivered sits with the carer. You agree the care needed between you.

We discuss hours openly so the arrangement is sustainable for everyone. For live-in care, rotation with more than one carer is often the right approach so people get proper rest. If a carer is becoming stretched, tell us — we can look at hours, extra support, or a second carer.

For genuine emergencies involving someone's health or safety, call 999 or NHS 111 as appropriate, then let us know. Arrangement issues, cover, and questions are handled in normal hours by our team on +44 7962 657635. Keep emergency contacts visible in the home.

Carers log visits in the Match with Care app, and you receive a weekly invoice with a breakdown of those visits. Informal updates between you and the carer — a text, a call, or a chat at the end of a visit — are encouraged as well; the app is for hours and records, not a substitute for ordinary communication. Under UK data protection law, the person receiving care controls access to personal records, so relatives usually need consent to see notes beyond what you already share as the family organising care.

Please tell us and the carer as soon as you can. Visits are logged only when care is provided, so you are invoiced for care that actually happened. If you need to pause or end the arrangement, two weeks' notice should be given where possible — or two weeks' fees in lieu of notice, unless otherwise agreed. We can help pick care back up for discharge.

Costs vary depending on the type of care, the level of support required, and the carer's experience. Visiting care is typically charged hourly, while live-in care is usually a weekly rate. We can help you understand typical costs for your situation.

See live-in care costs

Yes, but we charge much smaller fees compared to other care agencies who sometimes charge 100% markups on ongoing care. Fees are often included in the rates we establish in care arrangements to make payments more simple. Our pricing is transparent and clear, with each weekly invoice containing a breakdown of each cost item.

Carers log their hours through the Match with Care platform. Families receive a weekly invoice, and payments are securely processed through the platform before being paid to the carer.

Yes. As self-employed professionals, carers set their own rates based on their experience, the type of care required, and location.

Carers can support with a wide range of needs including personal care, companionship, dementia care, mobility assistance, household tasks, and help with daily routines.

Yes. Many carers offer live-in care, where they stay in your loved one's home to provide daily support and companionship.

Yes. Care can be arranged for short-term situations such as recovery after hospital discharge, respite for family carers, or temporary support during busy periods.

Care arrangements can be adjusted over time. You may increase visits, change the schedule, or transition to a different type of care as needs evolve.

Yes. Our team can speak with you about your care needs and suggest carers who may be a good fit for your situation.

Our team remains available to help if you have questions or need to adjust the arrangement.