Frequently Asked Questions

Match with Care helps families find experienced self-employed carers. You can browse carers in your area, speak with our team about your needs, and choose who you'd like to meet. Once you've selected a carer, we help arrange the agreement so care can begin smoothly.

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No. You are free to browse carers, speak with our team, and explore options without any obligation. You only move forward once you feel confident you've found the right person.

In many cases care can begin within a few days, depending on the type of care and carer availability. Urgent arrangements can sometimes start sooner if a suitable carer is available.

Yes. Families usually speak with or meet carers before making a decision. This can be done via video call or in person so you can make sure the arrangement feels right.

Yes. Carers undergo interviews and background checks, including DBS and reference verification, before being introduced to families.

Carers on the platform have experience supporting older adults with a range of needs, including personal care, mobility support, dementia care, and companionship. Many have decades of professional care experience.

Yes. Families review profiles and decide which carers they would like to speak with or interview. The final choice is always yours.

If the arrangement isn't working as expected, we can help you find a replacement carer from our network so care can continue with minimal disruption.

Costs vary depending on the type of care, the level of support required, and the carer's experience. Visiting care is typically charged hourly, while live-in care is usually a weekly rate. We can help you understand typical costs for your situation.

See live-in care costs

No separate agency fee is charged to families. The carer's rate you are quoted already includes our introduction and platform support, so pricing is clear and simple.

Carers log their hours through the Match with Care platform. Families receive a weekly invoice, and payments are securely processed through the platform before being paid to the carer.

Yes. As self-employed professionals, carers set their own rates based on their experience, the type of care required, and location.

Carers can support with a wide range of needs including personal care, companionship, dementia care, mobility assistance, household tasks, and help with daily routines.

Yes. Many carers offer live-in care, where they stay in your loved one's home to provide daily support and companionship.

Yes. Care can be arranged for short-term situations such as recovery after hospital discharge, respite for family carers, or temporary support during busy periods.

Care arrangements can be adjusted over time. You may increase visits, change the schedule, or transition to a different type of care as needs evolve.

Yes. Our team can speak with you about your care needs and suggest carers who may be a good fit for your situation.

Our team remains available to help if you have questions or need to adjust the arrangement.