Contact Support

Our team supports families and carers using Match with Care with account access, onboarding, how matching and introductions work, platform billing or payment questions, and guidance on visiting versus live-in patterns. We work UK-based hours and reply as quickly as we can; including your registered email, whether you are a family or a carer, and any reference such as a match or invoice reference helps us route your request.

Please do not send full bank details, card numbers, or passwords in this form—describe what you need and we will follow up securely. Families often ask about vetting, availability in their area, or what happens after shortlisting; carers ask about profile visibility, compliance steps, and next actions after an introduction.

Many answers are already in our FAQs and care guides—especially on paying for care, council assessments, and care types. If your situation is an urgent medical emergency, contact the NHS (111 or 999) or your clinician; we cannot provide clinical advice.

After you submit the form, watch your inbox for a reply from our team. If you use a spam filter or a work email policy that blocks unknown senders, consider adding our address to your safe list or leaving an alternate contact in the message. The more specific you can be about what you tried and what you expected to happen, the faster we can resolve it.