1. Introduction
Match with Care is committed to protecting your privacy and complying with UK GDPR and applicable data protection laws.
This Privacy Policy explains how we collect, use, and share personal data.
2. Data We Collect
From Agencies
- Business name and contact details
- Client records
- Carer records
- Billing and transaction data
From Carers
- Full name and contact details
- Date of birth
- Address and postcode
- Profile photo
- Employment history and qualifications
- DBS certificates
- Right to Work documentation
- References
- Availability preferences
- Payment account details
Automatically Collected Data
- IP address
- Device and browser information
- Usage and interaction data
- Cookies and analytics data
3. How We Use Your Data
We use personal data to:
- Provide and maintain the platform
- Enable carer profile visibility within the shared network
- Facilitate introductions between agencies and carers
- Process payments
- Verify identity and documentation
- Improve platform performance
- Comply with legal obligations
We do not sell personal data.
4. Carer Network Data Sharing
Where a carer creates or maintains a profile on the platform, their profile information may be:
- Displayed to agencies using Match with Care
- Shared with agencies for placement purposes
- Shared with families via an agency introduction
Carers may request removal from the shared network at any time.
5. Lawful Basis for Processing
We process data under the following lawful bases:
- Performance of a contract
- Legitimate interests (operating and improving the platform)
- Legal obligations
- Consent (where applicable)
6. Data Retention
We retain data only as long as necessary to:
- Provide services
- Comply with legal requirements
- Resolve disputes
Users may request deletion, subject to legal retention obligations.
7. Data Security
We implement appropriate technical and organisational safeguards to protect personal data.
However, no system can guarantee absolute security.
8. International Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
To exercise your rights, contact hello@matchwithcare.com.
You may also lodge a complaint with the Information Commissioner's Office (ICO).
10. Updates to This Policy
We may update this policy periodically. Continued use of the platform constitutes acceptance of updates.