Need help with the Match with Care mobile app? We're here to assist you.
The Match with Care mobile app is designed specifically for carers to manage their work on the go. With the app, you can:
To log your visit hours, select a client from your dashboard, then tap "Log Hours". Enter the date, start time, end time, and shift type. Your hours will be automatically calculated and saved.
Yes, you can delete visit logs that you've created. Simply find the log entry in your weekly view and tap the delete button. Note that you can only delete logs you've created yourself.
Payment notifications will appear in your notifications tab. When you receive a payment, you can tap the notification to view your invoice. You can also access payment information through the web dashboard.
Make sure you've enabled notifications for the app in your device settings. On iOS, go to Settings > Match With Care > Notifications. On Android, go to Settings > Apps > Match with Care > Notifications.
Make sure you're using the same email address you used to sign up on the web platform. If you've forgotten your password, you can reset it through the sign-in screen. If problems persist, please contact support.
Yes, you can sign in to the app on multiple devices using the same account. Your data will sync across all devices.
Try closing and reopening the app. If the problem persists, try restarting your device. Make sure you have the latest version of the app installed. If issues continue, please contact support with details about when the issue occurs.
The app will update automatically if you have automatic updates enabled. You can also manually update through the App Store (iOS) or Google Play Store (Android) by searching for "Match with Care" and tapping "Update" if available.
If you can't find the answer you're looking for, our support team is here to help. You can reach us through:
When contacting support, please include:
Your privacy and security are important to us. Learn more about how we protect your data in our Mobile App Privacy Policy.