Need help with the Match with Care mobile app? We're here to assist you.
The Match with Care mobile app is designed specifically for carers to manage their work on the go. With the app, you can:
To log your visit hours, select a client from your dashboard, then tap "Log Hours". Enter the date, start time, end time, and shift type. Your hours will be automatically calculated and saved.
Yes, you can delete visit logs that you've created. Find the log entry in your weekly view and tap the delete button. You can only delete logs you created yourself.
Payment notifications appear in your notifications tab. When you receive a payment, tap the notification to view your invoice. You can also access payment information through the web dashboard.
Make sure notifications are enabled for the app in your device settings. On iOS: Settings > Match With Care > Notifications. On Android: Settings > Apps > Match with Care > Notifications.
Use the same email address you used to sign up on the web platform. If you've forgotten your password, reset it through the sign-in screen. Contact support if problems persist.
Yes. You can sign in on multiple devices with the same account and your data will sync across them.
Close and reopen the app. If the problem persists, restart your device and ensure you have the latest version installed. Contact support with details if issues continue.
The app updates automatically if automatic updates are enabled. You can also update manually via the App Store (iOS) or Google Play Store (Android) by searching for "Match with Care".
If you can't find the answer you're looking for, our support team is here to help. You can reach us through:
When contacting support, please include:
Your privacy and security are important to us. Learn more about how we protect your data in our Mobile App Privacy Policy.