Mobile App Support

How do I log my visit hours?

To log your visit hours, select a client from your dashboard, then tap "Log Hours". Enter the date, start time, end time, and shift type. Your hours will be automatically calculated and saved.

Can I edit or delete a visit log?

Yes, you can delete visit logs that you've created. Simply find the log entry in your weekly view and tap the delete button. Note that you can only delete logs you've created yourself.

How do I view my payment information?

Payment notifications will appear in your notifications tab. When you receive a payment, you can tap the notification to view your invoice. You can also access payment information through the web dashboard.

Why am I not receiving notifications?

Make sure you've enabled notifications for the app in your device settings. On iOS, go to Settings > Match With Care > Notifications. On Android, go to Settings > Apps > Match with Care > Notifications.

I'm having trouble signing in. What should I do?

Make sure you're using the same email address you used to sign up on the web platform. If you've forgotten your password, you can reset it through the sign-in screen. If problems persist, please contact support.

Can I use the app on multiple devices?

Yes, you can sign in to the app on multiple devices using the same account. Your data will sync across all devices.

What should I do if the app crashes or freezes?

Try closing and reopening the app. If the problem persists, try restarting your device. Make sure you have the latest version of the app installed. If issues continue, please contact support with details about when the issue occurs.

How do I update the app?

The app will update automatically if you have automatic updates enabled. You can also manually update through the App Store (iOS) or Google Play Store (Android) by searching for "Match with Care" and tapping "Update" if available.

App won't load or shows an error

• Check your internet connection
• Close and reopen the app
• Restart your device
• Update to the latest version of the app
• Clear the app cache (Android) or reinstall the app

Hours not saving

• Check your internet connection
• Make sure all required fields are filled in
• Verify that end time is after start time
• Try logging out and back in

Can't see my active matches

• Make sure you're signed in with the correct account
• Pull down to refresh the screen
• Check that you have active matches on the web dashboard
• Contact support if matches should be visible

iOS

• iOS 13.0 or later
• iPhone or iPad
• Internet connection required

Android

• Android 6.0 (Marshmallow) or later
• Internet connection required