1. Introduction
This Mobile App Privacy Policy explains how Match with Care ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you use our mobile application (the "App"). This policy supplements our main Privacy Policy and applies specifically to the mobile app experience.
Important: Matching Service Only
Match with Care is a matching service only. We do not provide medical, care, or health advice, and we do not administer or manage care services. Any information collected is used solely for matching purposes and to facilitate the carer-family relationship.
By using our mobile app, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use the app.
2. Information We Collect Through the Mobile App
2.1 Information You Provide
When you use the mobile app, we collect information that you provide directly, including:
- Account Information: Email address, password, and authentication credentials
- Visit Logs: Date, start time, end time, shift type, and optional notes for each visit you log
- Profile Information: Information from your carer profile that you access through the app
2.2 Automatically Collected Information
The app automatically collects certain information when you use it:
- Device Information: Device type, operating system, device identifiers, and mobile network information
- Usage Data: How you interact with the app, features you use, and time spent in the app
- Log Data: IP address, access times, app crashes, and performance data
- Push Notification Tokens: Device tokens used to send you push notifications
2.3 Permissions We Request
The app may request the following permissions:
- Notifications: To send you important updates about payments, matches, and reminders
- Biometric Authentication (iOS): Face ID or Touch ID to securely store your credentials (optional)
- Internet Access: Required to sync data and communicate with our servers
3. How We Use Your Information
We use the information collected through the mobile app to:
- Provide and maintain the mobile app service
- Process and store your visit logs and hours
- Send you push notifications about important updates
- Authenticate your identity and secure your account
- Improve app performance and fix technical issues
- Analyze app usage to enhance user experience
- Comply with legal obligations
- Prevent fraud and ensure app security
4. Data Storage and Security
4.1 Local Storage
Some data is stored locally on your device, including:
- Authentication tokens (stored securely using device keychain)
- Cached profile and match data for offline access
- App preferences and settings
4.2 Cloud Storage
Your visit logs and other data are synced to our secure servers and stored in accordance with our main Privacy Policy. Data is encrypted in transit using HTTPS/TLS and at rest using industry-standard encryption.
4.3 Security Measures
We implement various security measures to protect your data:
- Encrypted data transmission (HTTPS/TLS)
- Secure authentication using industry-standard protocols
- Regular security audits and updates
- Secure credential storage using device keychain/keystore
- Access controls and authentication requirements
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With Families: Visit logs and hours you log are shared with the families you work with for payment and record-keeping purposes
- Service Providers: We may share data with third-party service providers who help us operate the app (e.g., cloud hosting, analytics, push notification services)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Push Notifications
The app uses push notifications to keep you informed about:
- Payment notifications and invoice availability
- Reminders to log your hours
- Important updates about your matches
- System notifications and alerts
You can manage notification preferences in your device settings. Disabling notifications may affect your ability to receive important updates.
7. Third-Party Services
The app may integrate with third-party services that have their own privacy policies:
- Authentication Services: Clerk (authentication and user management)
- Analytics: We may use analytics services to understand app usage and improve performance
- Push Notifications: Expo Notifications or similar services for delivering push notifications
We encourage you to review the privacy policies of these third-party services.
8. Your Rights and Choices
You have the following rights regarding your data:
- Access: Request access to your personal data collected through the app
- Correction: Update or correct your information through the app or web dashboard
- Deletion: Request deletion of your data (subject to legal and contractual obligations)
- Data Portability: Request a copy of your data in a portable format
- Opt-Out: Disable push notifications or delete the app at any time
To exercise these rights, contact us through the contact form or your web dashboard.
9. Children's Privacy
Our mobile app is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable data protection laws.
11. Changes to This Policy
We may update this Mobile App Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.
12. Contact Us
If you have questions about this Mobile App Privacy Policy, please contact us through:
- The contact form on our website
- Your web dashboard support section