1. Introduction

This Mobile App Privacy Policy explains how Match with Care ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you use our mobile application (the "App"). This policy supplements our main Privacy Policy and applies specifically to the mobile app experience.

Important: Matching Service Only

Match with Care is a matching service only. We do not provide medical, care, or health advice, and we do not administer or manage care services. Any information collected is used solely for matching purposes and to facilitate the carer-family relationship.

By using our mobile app, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use the app.

2. Information We Collect Through the Mobile App

2.1 Information You Provide

When you use the mobile app, we collect information that you provide directly, including:

Account Information: Email address, password, and authentication credentials
Visit Logs: Date, start time, end time, shift type, and optional notes for each visit you log
Profile Information: Information from your carer profile that you access through the app

2.2 Automatically Collected Information

The app automatically collects certain information when you use it:

Device Information: Device type, operating system, device identifiers, and mobile network information
Usage Data: How you interact with the app, features you use, and time spent in the app
Log Data: IP address, access times, app crashes, and performance data
Push Notification Tokens: Device tokens used to send you push notifications

2.3 Permissions We Request

The app may request the following permissions:

Notifications: To send you important updates about payments, matches, and reminders
Biometric Authentication (iOS): Face ID or Touch ID to securely store your credentials (optional)
Internet Access: Required to sync data and communicate with our servers

3. How We Use Your Information

We use the information collected through the mobile app to:

Provide and maintain the mobile app service
Process and store your visit logs and hours
Send you push notifications about important updates
Authenticate your identity and secure your account
Improve app performance and fix technical issues
Analyze app usage to enhance user experience
Comply with legal obligations
Prevent fraud and ensure app security

4. Data Storage and Security

4.1 Local Storage

Some data is stored locally on your device, including:

Authentication tokens (stored securely using device keychain)
Cached profile and match data for offline access
App preferences and settings

4.2 Cloud Storage

Your visit logs and other data are synced to our secure servers and stored in accordance with our main Privacy Policy. Data is encrypted in transit using HTTPS/TLS and at rest using industry-standard encryption.

4.3 Security Measures

We implement various security measures to protect your data:

Encrypted data transmission (HTTPS/TLS)
Secure authentication using industry-standard protocols
Regular security audits and updates
Secure credential storage using device keychain/keystore
Access controls and authentication requirements

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With Families: Visit logs and hours you log are shared with the families you work with for payment and record-keeping purposes
Service Providers: We may share data with third-party service providers who help us operate the app (e.g., cloud hosting, analytics, push notification services)
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Push Notifications

The app uses push notifications to keep you informed about:

Payment notifications and invoice availability
Reminders to log your hours
Important updates about your matches
System notifications and alerts

You can manage notification preferences in your device settings. Disabling notifications may affect your ability to receive important updates.

7. Third-Party Services

The app may integrate with third-party services that have their own privacy policies:

Authentication Services: Clerk (authentication and user management)
Analytics: We may use analytics services to understand app usage and improve performance
Push Notifications: Expo Notifications or similar services for delivering push notifications

We encourage you to review the privacy policies of these third-party services.

8. Your Rights and Choices

You have the following rights regarding your data:

Access: Request access to your personal data collected through the app
Correction: Update or correct your information through the app or web dashboard
Deletion: Request deletion of your data (subject to legal and contractual obligations)
Data Portability: Request a copy of your data in a portable format
Opt-Out: Disable push notifications or delete the app at any time

To exercise these rights, contact us through the contact form or your web dashboard.

9. Children's Privacy

Our mobile app is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable data protection laws.

11. Changes to This Policy

We may update this Mobile App Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this policy periodically for any changes.

12. Contact Us

If you have questions about this Mobile App Privacy Policy, please contact us through:

The contact form on our website
Your web dashboard support section

Mobile App Privacy Policy