Best dementia care platforms in the UK (scored, October 2026)

Key Takeaways

This is a scored list of the best dementia care platforms in the UK: eight introductory matching services, judged on published vetting, fees, flexibility, family support and third-party reviews. None of them is CQC-registered as a care provider for the service we scored. We run Match With Care and put it in the table on the same rules. Facts we could not find are marked not published and score zero. Method: how we score platforms. Checked 20 October 2026.

The live table on home care platforms uses the same checklist.

If you only want the numbers, skip to the comparison table. The rest of this page is what the dementia tabs actually say once you open them.

Alzheimer's Society estimates 982,000 people with dementia in the UK, and more than a third without a diagnosis. Age UK (updated 18 February 2026) still points families at registered homecare agencies, or at arranging a private carer themselves. The NHS puts help at home from a paid carer at about £15 to £30 an hour. The platforms below publish weekly live-in starting prices from £950 to £1,400. If savings sit above £23,250, Age UK says the council will not help with care costs.

PrimeCarers already publishes a dementia provider list. It mixes CQC-registered agencies with introductory platforms, puts itself in the list, and says the order is not a ranking. This page scores only platforms that work like Elder and Curam.

What are the best dementia care platforms in the UK?

On this 20 October 2026 check we scored Elder, Match With Care, Curam, Live-in Care Direct, PrimeCarers, Country Cousins, Gladys and Care.com UK. Elder leads on published facts, at 95/100. Rank is a score, not a recommendation to switch.

How we scored these dementia care platforms

The CQC (updated 1 July 2025) registers people who carry on regulated activity. These platforms introduce self-employed carers, so a CQC grade cannot rank them.

Each platform is scored out of 100 from facts on its own pages: vetting 25, price transparency 20, flexibility 15, family support 20, third-party reviews 20. Review points need at least 10 reviews and are weighted by volume up to 100. A perfect 5.0 with fewer than 100 reviews earns 12 of 20. A fact we cannot find is not published, and earns nothing. Ties break on review volume, then name. Full rules: platform ranking methodology. We run Match With Care. Its rank is the score. Pages opened for this round are named under each platform. Checked 20 October 2026.

Fiona in Watford had Elder's dementia page in one tab and PrimeCarers in the other. Elder said each carer must have previous experience supporting people with dementia. PrimeCarers said it does not check training. Both still looked like a dementia platform from the search result. NICE last reviewed its dementia guideline (NG97) on 24 October 2025 and kept the staff-training recommendations. Those sit with health and social care services. Introductory platforms sit outside that.

Comparison table

Rank	Platform	Score	Live-in from	Family fee	Reviews
1	Elder	95/100	£1,150 a week	One agreed weekly rate	4.8/5 from 905, Trustpilot
2	Match With Care	89/100	£1,050 a week	15% platform fee on the invoice	5.0 on Google, fewer than 100 reviews (12/20 review points)
3	Curam	88/100	£950 a week	12% on the carer's rate	4.5/5 from 588, Trustpilot
4	Live-in Care Direct	75/100	£1,200 a week	One fixed weekly fee	4.9/5 from 111 Google reviews, as stated on their homepage
5	PrimeCarers	66/100	£1,050 a week	Platform fee inside the quote	4.1/5 from 43, Trustpilot
6	Country Cousins	55/100	£1,155 a week	One-off lifetime registration fee, then weekly packages	3.8/5 from 108, Trustpilot
7	Gladys	47/100	£1,400 a week (£200 a day)	Carer-set rates	No third-party score with 10+ reviews opened
8	Care.com UK	8/100	Not published	Paid Premium to message carers	2.4/5 from 4,582, Trustpilot UK

Checked 20 October 2026. Elder's Trustpilot figure is the 12 October check; that listing was blocked or timed out on later retries. Curam, PrimeCarers and Country Cousins review pages were last opened 13 October. Care.com UK's Trustpilot listing returned 500 when we opened it on 20 October, so the 2.4/5 from 4,582 stays on the 13 October check.

1. Elder · 95/100

Why it ranks here. Elder's introductory-agency page states enhanced DBS or PVG, right-to-work, and that it aims to verify at least two professional references before introduction, plus a situational assessment. The pricing page publishes live-in from £1,150 a week, a two-week trial, no joining or exit fee, and two weeks' notice. Families choose the carer. Elder says it helps source a replacement. MyElder handles schedules and payments. The dementia-care page says each carer is required to have previous experience supporting people with dementia. Trustpilot, last opened 12 October 2026, showed 4.8 out of 5 from 905 reviews.

Where it falls short. Elder is not CQC-registered as a provider. Hourly visiting prices and insurance cover were not on the pages we opened, so those points are zero. The same introductory-agency page says Elder cannot mandate training for self-employed carers.

Sources: elder.org, pricing, introductory agency, dementia care.

2. Match With Care · 89/100

Why it ranks here. We run Match With Care. On the same checklist we reach 89, second in this set, one point above Curam. Our FAQ states enhanced DBS, right-to-work, references, an interview, no joining or exit fee, a 15% platform fee on the invoice, carer swaps at no extra matching cost, and replacement cover. London pricing puts live-in around £1,050 to £1,400 a week. The dementia-care page describes live-in or visiting support from carers experienced with the condition. Google shows a 5.0 average with fewer than 100 reviews, which earns 12 of 20 review points. The 5.0 figure was still on the London page on 20 October 2026.

Where it falls short. We are not CQC-registered as a provider. Our own platform insurance cover is not published on our site yet; carers must hold their own public liability insurance. The FAQ says carers bring their own professional experience. It does not publish independent verification of a named dementia course. We sit below Elder mainly on third-party review volume.

Sources: FAQ, London, dementia care.

3. Curam · 88/100

Why it ranks here. Curam's client FAQ says every carer is interviewed, DBS-checked, right-to-work checked, and must supply two referees. The live-in cost guide starts at £950 a week, with no sign-up fee, no tie-in, and a 12% client fee. Insurance through CFC is described on the FAQ. Care advisers are described as available seven days a week for replacements. The dementia-care page publishes live-in dementia from £950 to £1,300 a week and says many carers have specialist dementia-care training. Trustpilot (NZ listing), last opened 13 October 2026, showed 4.5 out of 5 from 588 reviews.

Where it falls short. Self-managed care is not a CQC-regulated personal-care service. The same FAQ says the group is CQC-regulated and rated Good, and that many clients still choose a non-regulated package because of cost. We are scoring the marketplace. A trial shift is charged. Taking a carer off the platform after 90 days attracts a £750 plus VAT recruitment fee, as stated in the terms. The dementia page does not name a course Curam independently verifies for every introduction.

Sources: client information, live-in costs, live-in service, dementia care, terms.

4. Live-in Care Direct · 75/100

Why it ranks here. The carers page states enhanced DBS, right-to-work, professional references checked, and an in-person interview before introduction. The homepage publishes standard live-in from £1,200 a week as one fixed fee, you choose the carer, a named care manager, and replacement help. The dementia-care page prices specialist live-in dementia from £1,300 a week. Google reviews are stated on the homepage as 4.9 out of 5 from 111 reviews, still there on 20 October 2026.

Where it falls short. Not CQC-registered as a provider. No joining fee, notice period, trial or insurance policy was spelled out on the pages we opened. The same homepage's Trustpilot widget showed 4.8 from 41 reviews, which would earn fewer volume-weighted points than the Google figure we used. The introductory-agency page says it does not provide mandatory training.

Sources: homepage, dementia care, introductory status, carers.

5. PrimeCarers · 66/100

Why it ranks here. The live-in page (updated 6 October 2026) is plain about the model. You choose a self-employed carer. They check ID, right to work, an enhanced DBS issued within two years, and interview online. Cost guide from £1,050 a week, fee included. Notice starts at 48 hours, then seven days. Contract and payment tools sit on the platform, with insurance subject to policy terms. They will help seek alternative carers; availability must be confirmed. The dementia provider page (sources checked 19 October 2026) repeats that they do not verify references, qualifications or training, so you ask the carer yourself.

Where it falls short. That last line is the dementia problem. A profile can say "dementia" without anyone at PrimeCarers having checked the certificate. Trustpilot, last opened 13 October 2026, showed 4.1 out of 5 from 43 reviews. No joining fee and no free trial were stated.

Sources: primecarers.co.uk/live-in-care, dementia providers.

6. Country Cousins · 55/100

Why it ranks here. Country Cousins has introduced self-employed live-in carers since 1959. The jobs page requires proof of right to work, DBS or PVG, an interview, and two professional references to be shortlisted. The price comparison publishes long-term live-in from £1,155 a week. The cost page (reviewed 13 October 2026) states a one-off lifetime registration fee; the amount was not on the pages we opened today. The dementia page (reviewed 14 October 2026) says it introduces self-employed carers and does not manage or supervise the care. Trustpilot, last opened 13 October 2026, showed 3.8 out of 5 from 108 reviews.

Where it falls short. Not CQC-registered; managed, inspected care sits with sister company Trinity Homecare. The pages we opened do not say Country Cousins itself verifies those two references. Notice, trial, insurance and family online tools were not published. The registration fee costs it the "no joining fee" points. The introductory-versus-managed page says Country Cousins can help arrange cover, not that it guarantees a replacement.

Sources: homepage, prices, cost, dementia care, introductory vs managed, carer vetting.

7. Gladys · 47/100

Why it ranks here. Gladys is an introductory platform. The client FAQ states enhanced DBS, references, interviews, and public liability insurance. Families choose from a handpicked list. Live-in is from £200 a day, which we treat as £1,400 a week. The same article says advanced dementia or waking nights can push weekly costs to £1,600 or more. The dementia-care page says carers are trained in dementia care.

Where it falls short. Right-to-work, joining fees, a trial or free swap, and replacement-cover help were not on the pages we opened. We did not open a third-party review listing with at least 10 reviews, so reputation points are zero. The homepage still lists local carers across BANES, Bristol, Dorset, Hampshire, Somerset and South Gloucestershire, even though the live-in cost article now says introductions across the country. The dementia page does not name the training course.

Sources: gladys.care, client FAQ, live-in cost 2026, dementia care.

8. Care.com UK · 8/100

Why it ranks here. The UK homepage is childcare, housekeeping and pets first. The first two profiles when we opened it were Sarah W., a nanny in Wrexham, and Catherine F., a pet sitter in London. Families post a job, message, interview and hire. The hiring guide (updated 1 October 2021) makes Premium membership the gate to sending messages.

Where it falls short. The same hiring guide tells you to request DBS and references yourself, and says carers' DBS checks have not always been verified by Care.com. No weekly live-in price. No dementia-specific service page sat next to those nanny profiles. The UK Trustpilot listing, last opened 13 October 2026, showed 2.4 out of 5 from 4,582 reviews. It returned 500 when we retried it on 20 October. A rating under 3 earns no review points, even at that volume.

Sources: care.com/en-gb, hiring guide, Trustpilot UK.

Best-for picks from the same scores

• Most thorough published vetting (25/25): Elder, Curam, Match With Care and Live-in Care Direct.
• Lowest published live-in starting price: Curam, from £950 a week on its cost guide. Add the 12% client fee before you treat that as the family total. Specialist dementia on the same site starts higher.
• Most flexible published terms (15/15): Elder and Match With Care, which both publish no fixed term plus a trial or a free carer swap.
• Strongest third-party review points: Live-in Care Direct, on the Google figure stated on its homepage (4.9/5 from 111). Elder has more Trustpilot reviews (905 at 4.8) but fewer review points, because 4.8 is a smaller share of the 3-to-5 scale.

If you want a CQC-inspected agency instead of an introductory platform, that is a different list: how we rank agencies. Related scored lists: best live-in care platforms in the UK, Elder alternatives and dementia care at home.

I still cannot tell you, from these pages, which carer on any of them completed a named dementia course this year and who independently checked the certificate. The scores measure what the platforms were willing to put in writing. They do not measure sundowning at 4pm in a Watford kitchen.

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We run Match With Care as an introductory care marketplace, not a CQC-registered agency. If you want us to introduce a vetted self-employed carer, see who is available. We will tell you the 15% fee before you choose. The live scores sit on home care platforms.