Tell us about your care needs and we'll confirm their availability and help arrange an introduction.
Suzan is a dedicated and experienced care professional with over 30 years of combined experience in the care sector, currently working as a Senior Health Care Assistant in a residential care home setting. She brings a strong skill set that spans medication management, care planning, and resident coordination, complemented by qualifications in Health & Social Care and nursing studies. Suzan is known for her calm, dignified approach, her ability to work independently or as part of a team, and her genuine commitment to delivering high-quality, person-centred care.
Ashbrook Court Care Home
Senior Health Care Assistant·2019 – Present
Suzan manages medication rounds three times daily, monitors residents' vitals using the NEWS system, and oversees care planning via the Nourish system. She organises doctors' rounds, appointments, and transport for residents, and handles medication check-ins on the eMAR system, including signing for controlled drugs twice daily. She co-manages the floor alongside another senior carer, carrying out body mapping and incident reporting while reporting to nursing staff for clinical support.
Right At Home
Care Co-Ordinator·2018 – 2019
In this coordination role, Suzan was responsible for managing daily communications, including checking emails and answering calls from clients, carers, and prospective clients throughout the day. She also scheduled weekly carer rotas for clients, communicating assignments via email and post to ensure continuity of care.
Sainsbury's
Team Leader·2010 – 2018
Suzan led a team in a busy retail environment, managing customer service, stock control, safety audits, and departmental operations including the petrol filling station. She attended specialist training courses in butchery, fish mongering, and food health and safety, and held additional responsibilities as store safety inspector, charity co-ordinator, PR ambassador, and regional 'great place to work' representative.
Private client
Domestic Helper·2008 – 2010
Suzan provided domestic support to a private household, carrying out cleaning and tidying duties including hoovering, polishing, and changing bed linen. She also maintained both the front and back gardens, ensuring the household was kept in good order.
Catholic Child Society
Waltham Forest College
City & Guilds Certificate 2·2010 – 2010
Waltham Forest College
Level 3 Pass·2002 – 2002
Walthamstow School for Girls
GCSEs·1988 – 1988
BIIAB Level 2 Award for Personal Licence Holders (QCF)
First Aid
Moving and Handling
Fire Safety
Safe Administration of Medications
Various other care-related qualifications
Yes — once you've spoken with our team, we'll arrange an introduction with carers who are a good fit. This gives you the chance to ask questions and make sure it feels right before moving forward.
Simply give us a call and tell us a bit about your needs. We'll confirm availability, suggest the best carers (including Suzan if suitable), and guide you through the next steps.
Availability can change quickly. When you speak to us, we'll check Suzan's current availability and recommend similar carers if needed, so you're not limited to just one option.
Volunteer·2005 – 2010
As a volunteer, Suzan assisted with the day-to-day running of a charity shop, serving customers, operating tills, sorting donations, and handling banking duties. She also took responsibility for opening and closing the shop and maintaining a clean and welcoming environment for customers.
Private client
Childminder·2004 – 2009
Suzan provided childminding services for a private client, ensuring children were safely transported to and from school and being available on-call for sick children. She met the dietary needs of children with special requirements and was responsible for the correct administration of medication when required.
Park View House
Care Assistant·1993 – 1996
Suzan delivered personal hygiene care to service users, distributed medication, and maintained a clean and safe living environment. She actively engaged service users in activities to support their wellbeing and was responsible for maintaining accurate personal records.
John Menzies
Sales Assistant·1990 – 1993
Suzan worked as a sales assistant, serving customers, managing stock control, and completing early morning paper deliveries. She was also responsible for preparing orders and reserving customer issues.
Littner Hampton Ltd
Receptionist·1988 – 1990
Suzan managed a busy reception function, operating a switchboard, receiving visitors, and making calls on behalf of management. Her responsibilities also included distributing post, audio typing, and filing.