Tell us about your care needs and we'll confirm their availability and help arrange an introduction.
Sofia is a compassionate and highly motivated individual transitioning into professional care, bringing a strong foundation in person-centred support, emotional resilience, and working sensitively with vulnerable people. With an MBA with Distinction and a background spanning client success management, peer mentoring, and community advocacy, she combines excellent interpersonal skills with a genuine commitment to improving the lives of those she supports. Sofia holds a current DBS certificate and is fully flexible across evenings, weekends, and shifts, making her a reliable and dedicated addition to any care team.
PCA Global
Programme Manager, Client Success·Jul 2025 – Present
In this promoted role, Sofia built trusted, person-centred relationships with a diverse range of clients, identifying individual needs and adapting support strategies to improve outcomes and confidence. She communicated complex information clearly and compassionately to clients and stakeholders, handling sensitive situations with professionalism, empathy, and discretion. She also led a cross-functional team to resolve client challenges, improving satisfaction scores by 25%, while maintaining detailed case records to ensure continuity of support.
PCA Global
Programme Executive, Client Success·Oct 2024 – Jul 2025
Sofia provided consistent and compassionate communication at every client touchpoint, supporting individuals through new processes with patience and clarity. She designed and evaluated support strategies based on individual client feedback, continually improving the quality of care delivered. She also supported vulnerable individuals navigating change, acting as a reliable and calm point of contact throughout.
UWL Students' Union
Partnerships Crew Representative·Sep 2023 – Sep 2024
Sofia supported international students experiencing isolation and adjustment difficulties, delivering targeted outreach with sensitivity and care. She represented student welfare concerns at regional and national forums, championing inclusion and dignity for all individuals within the institution.
University of West London
Student Ambassador·Apr 2023 – Apr 2024
Sofia provided reassurance and guidance to prospective students and their families during stressful life transitions, demonstrating patience and compassion throughout. She responded to a wide range of queries with clarity and warmth, quickly building rapport with individuals from diverse backgrounds.
Chartered Management Institute
CMI Level 7 Diploma·2024 – 2025
University of West London
MBA (Distinction)·2023 – 2024
Staffordshire University / APIIT Sri Lanka
BA (Hons) First Class Honours·2018 – 2021
Northampton University / HRMI, Sri Lanka
Certificate (Distinction)·2019 – 2020
DBS (Disclosure and Barring Service) check – current
GDPR and Data Protection Compliance (IHASCO)
EDI (Equality, Diversity and Inclusion) Compliance (IHASCO)
Available to complete: First Aid, Manual Handling, Safeguarding, and Care Certificate upon appointment
Yes — once you've spoken with our team, we'll arrange an introduction with carers who are a good fit. This gives you the chance to ask questions and make sure it feels right before moving forward.
Simply give us a call and tell us a bit about your needs. We'll confirm availability, suggest the best carers (including Sofia if suitable), and guide you through the next steps.
Availability can change quickly. When you speak to us, we'll check Sofia's current availability and recommend similar carers if needed, so you're not limited to just one option.
University of West London
Peer Mentor and Equality Champion·2023 – 2024
Sofia provided one-to-one pastoral and emotional support to students experiencing difficulties, offering a non-judgemental and compassionate space for individuals to be heard. She advocated for the needs of marginalised and vulnerable individuals, influencing institutional policy on equality and inclusion. Through regular, sustained mentoring relationships, she developed strong active listening and emotional resilience skills.
United Nations and John Keells Foundation, Sri Lanka
Volunteer Advocate·2019 – 2021
Sofia supported vulnerable communities in accessing resources and rights, demonstrating a long-standing personal commitment to caring for others. This voluntary role reinforced her core values of empathy, inclusion, and advocacy for those most in need.