Ritchie S.
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About Ritchie S.
Compassionate, reliable and patient-focused Healthcare Support professional with NHS experience providing administrative and frontline support within clinical environments. Skilled in patient interaction, appointment management, record accuracy, and maintaining high standards of care and confidentiality. With nearly three years of assisted living care experience and current work within a hospital outpatient department, I bring strong communication skills, a caring nature, and the ability to remain calm under pressure. I am dedicated to supporting patients' wellbeing, assisting clinical teams, and ensuring services run smoothly and safely.
Services Offered
Employment History
Private client
Private night carer·Dec 2025 – Present
Provides emotional and physical security, personal care, companionship, listening, meals preparation, tidying up, laundry.
Kingston Hospital (NHS)
Bank Staff Administrator·Jan 2021 – Present
Providing administrative support within the Phlebotomy Outpatient Department, managing patient check-in and ensuring smooth clinical workflow. Responsibilities include updating patient information accurately using Sanjix, assisting with online and telephone booking systems, and handling enquiries while prioritizing patient wellbeing and data protection standards.
Front of House
Office Concierge / Reception Manager·Aug 2008 – 2023
Served as the first point of contact for tenants, visitors, and contractors, managing incidents and emergencies while ensuring health and safety procedures were followed. Maintained accurate records and building documentation, assisted vulnerable individuals, and coordinated communications between stakeholders and service providers.
Assisted Living Care
Private Carer·Apr 2018 – May 2021
Delivered comprehensive personal care including bathing, dressing, and hygiene assistance, while providing emotional support and companionship. Responsibilities included assisting with mobility, medication administration, household tasks, and accompanying clients to appointments, maintaining regular communication with family members regarding client wellbeing and needs.
Gifto Travel
Travel Consultant·2003 – 2008
Worked as a Travel Consultant, likely providing travel advice and booking services to customers.
Qualifications
Education
Olivarez College, Philippines
A.B. Psychology·1991 – 1995
Pasay City West High School
Primary & Secondary Education·1987 – 1991
Other Qualifications & Credentials
NHS admin & patient flow
Appointment booking systems
Accurate record management (Sanjix)
Confidentiality & data protection
Infection control awareness
Mobility & manual handling support
Personal care & hygiene assistance
Communication & de-escalation
Working with vulnerable adults