Mark-Isidro M.

Sutton Care Home

Health Care Assistant·Sep 2024 – Sep 2025

Mark delivered person-centred care in accordance with best practice and legislative requirements, working under the direction of Senior Healthcare Assistants and Nurses. He supported residents in maintaining their skills and personal interests, ensuring their wishes and preferences were at the heart of care delivery to enhance their wellbeing. He was responsible for maintaining accurate care records and reporting any changes in residents' needs or incidents to senior staff.

Barclays Bank UK PLC

Customer Care Colleague·Sep 2022 – Sep 2024

Mark worked across multiple channels to provide personalised support to customers, demonstrating professionalism and empathy to ensure each individual felt valued. He handled inbound calls, investigated complex customer queries and complaints, and tailored solutions to meet specific customer needs. Operating in a high-paced environment, he applied strong knowledge of processes and policies to make autonomous decisions and escalate issues where appropriate.

Waitrose & Partners

Supermarket Assistant·Feb 2019 – Aug 2022

Mark provided excellent customer service throughout the shopping experience, assisting customers with locating items and offering alternatives where needed. He developed commercial awareness by monitoring popular stock and ensuring shelves were regularly replenished, maintaining a high level of attention to detail. He also built strong relationships with regular customers and underwent ongoing training to continually develop his skills and service standards.