Tell us about your care needs and we'll confirm their availability and help arrange an introduction.
Madeleine is a compassionate and highly experienced care and support professional with a strong background in mental health, learning disabilities and complex needs across residential, supported-housing and community settings. Having progressed from Support Worker through to Team Manager, she brings exceptional leadership skills alongside hands-on expertise in person-centred care, medication management, safeguarding and multi-agency working. Madeleine is calm under pressure, deeply committed to promoting dignity and independence, and holds a Level 5 Diploma alongside a Full UK Driving Licence.
One Housing Group - Rokeby House, Lewisham
Team Manager·Jul 2020 – Present
Madeleine leads the day-to-day delivery of a person-centred supported service, ensuring residents receive safe, respectful and outcome-focused care. She oversees staff deployment, performance, supervision, safeguarding, health and safety, and quality standards, while liaising with councils, emergency services, social workers, GPs, families and partner agencies. She also supports residents with tenancy-related needs, promoting independence and maintaining safe accommodation.
One Housing Group - Honor Lea, Lewisham
Deputy Manager·Jan 2020 – Jul 2020
In this role, Madeleine supported the Team Manager with staff rotas, caseloads, supervision, training, performance management and service audits. She ensured support records were accurately maintained and that staff adhered to policies, procedures, medication standards and health and safety requirements. She also worked collaboratively with statutory and independent agencies on referrals, assessments and coordinated support.
One Housing Group, Lewisham
Support Officer - Mental Health·Aug 2019 – Jan 2020
Madeleine supported individuals with mental health and substance-misuse needs to sustain tenancies, develop independence and engage with the community. She completed needs reviews, risk assessments, key-working support plans and placement assessments to ensure tailored and effective care. She also supervised medication, conducted stock and spot checks, supported budgeting and benefits, and maintained accurate records.
MacIntyre Charity, London
Support Worker - Learning Disabilities·Jan 2017 – 2019
Madeleine provided day-to-day support to adults and young people with learning disabilities, promoting choice, independence and quality of life. She administered medication, supported hospital appointments, shopping, finances, social activities, holidays and community access, and delivered personal care and manual-handling support including meal preparation, feeding assistance and PEG/tube-feeding-related support as required. She followed safeguarding procedures, maintained individual care and support programmes, and kept clear records in communication with families and professionals.
One Housing Group Academy, London
Level 5 Diploma·2020 – 2021
Oplex Career Online Study, London
Certificate·2017 – 2018
Stonebridge College, London
Certificate·2011 – 2012
West London College, London
Diploma of Higher Education·1996 – 1999
Full UK driving licence
Driver
Yes — once you've spoken with our team, we'll arrange an introduction with carers who are a good fit. This gives you the chance to ask questions and make sure it feels right before moving forward.
Simply give us a call and tell us a bit about your needs. We'll confirm availability, suggest the best carers (including Madeleine if suitable), and guide you through the next steps.
Availability can change quickly. When you speak to us, we'll check Madeleine's current availability and recommend similar carers if needed, so you're not limited to just one option.
Blue Arrow Recruitment Agency - Huntercombe Hospital, Maidenhead
Mental Health Support Worker·Dec 2007 – Dec 2009
Madeleine supported teenagers and young people with mental health, eating-disorder, behavioural and emotional needs within a residential hospital setting. She observed wellbeing and risk, maintained daily records, supported scheduled activities and worked alongside healthcare professionals and families. She provided reassurance, practical support and encouragement to promote safety and as much independence as possible.