Tell us about your care needs and we'll confirm their availability and help arrange an introduction.
James is a dedicated and compassionate support worker with extensive experience in person-centred care, mental health support, and working with young people in complex care settings. He holds multiple qualifications in counselling skills, mental health, autism awareness, and special educational needs, demonstrating a strong commitment to professional development. James is known for his excellent communication, active listening, and ability to adapt, making him a reliable and empathetic presence for those he supports.
Young People Relate (YPR)
Engagement Keyworker, Complex Care Team·Jul 2024 – Present
James provides direct outreach support using a person-centred approach, helping families with community and home-based activities while addressing the social and emotional needs of young people. He manages a caseload involving accurate casework documentation including session plans, contact logs, risk assessments, behaviour support plans, and outcome-focused intervention plans. He also develops and manages programmes to enhance young people's achievement and reduce the risk of offending or anti-social behaviour, while supporting access to education, training, and employment services.
Autus Foundation
Senior Projects Officer and Mentor (Part Time)·Nov 2016 – Present
James manages general office duties twice a week, mentors learners and service users, and liaises with external charities and organisations. In his mentoring role, he guides learners through 10–12 week projects, supporting them from introduction to the virtual learning environment through to portfolio completion, where they receive an OCN in Employability or IT Skills. He also conducts marketing outreach to colleges, universities, and job centres, manages social media contributions, and oversees equipment loan agreements and evidence gathering for quality assurance purposes.
Bounce Back
Office Cleaner·Jun 2015 – Mar 2017
James maintained cleanliness and tidiness of the office environment twice a week, covering the main office, kitchen, and meeting spaces to ensure a welcoming atmosphere for visiting guests. The role also involved assisting with additional office duties as requested by staff members.
Kennington Flowers - Tomorrow's People Trust
Sales Assistant·May 2012 – 2017
James assisted with stock decisions based on seasonal demand and created floristry arrangements for weddings and funerals, as well as pre-made and customer-requested bouquets. From mid-2016, he also received training in barista coffee skills as part of an expanded role within the organisation.
Lambeth College
Edexcel BTEC Level 2 Creative Media Diploma·2008 – 2011
Stockwell Park High School
GCSE·2003 – 2008
NCFE Cache Level 3 Diploma in Counselling Skills (Nov 2024 – May 2025)
NCFE Cache Level 3 Certificate in Understanding Mental Health (Mar–May 2024)
TQUK Level 2 Special Education Needs and Disabilities, LMP Education (Jan–Mar 2024)
TQUK Level 2 Understanding Children and Young People's Mental Health RQF, LMP Education (Nov 2023–Jan 2024)
TQUK Level 2 Understanding Autism RQF, LMP Education (Oct–Nov 2023)
TQUK Level 2 Awareness of Mental Health Problems RQF, LMP Education (Jul–Sep 2023)
TQUK Level 2 Counselling Skills RQF, LMP Education (Mar–Jun 2023)
Business Administration Level 2, L D Training (Sept–Nov 2013)
Personal Development Level 1, L D Training (Sept–Nov 2013)
Yes — once you've spoken with our team, we'll arrange an introduction with carers who are a good fit. This gives you the chance to ask questions and make sure it feels right before moving forward.
Simply give us a call and tell us a bit about your needs. We'll confirm availability, suggest the best carers (including JAMES if suitable), and guide you through the next steps.
Availability can change quickly. When you speak to us, we'll check JAMES's current availability and recommend similar carers if needed, so you're not limited to just one option.
Hao2.eu
Digital Projects Officer·Jan 2015 – Feb 2016
James supported and advised service users on virtual world software, teaching IT skills and instructing them in the use of Open-Sim software to enable independent project building. He assisted service users in planning their builds and identifying the evidence and documentation required to complete and pass their courses.
The Reasons Why Foundation CIC
Office Admin, Social Media & Justice Support (Part Time)·Jul 2015 – Dec 2015
James assisted team members with data entry and updating social media platforms, while also working at Brixton Probation Hub as a service provider to help new clients and learners sign up to projects. He provided informal guidance and advice to clients as a mentor in training.
Tomorrow's People Trust
Young Ambassador / Volunteer·Oct 2011 – Aug 2015
James served as a Young Ambassador and volunteer for Tomorrow's People Trust, contributing to the organisation's outreach and community engagement activities. He also participated in the Working it Out programme as a Volunteer Task Force Member in Autumn 2011.
Hao2.eu
Trainee Business Development Manager·Feb 2014 – Feb 2015
James managed relationships with key stakeholders, introducing them to projects as potential partners, subject matter experts, speakers, and students of the GetSetGo programme. He was responsible for organising events and workshops, and co-facilitated group sessions to help trainees gain experience in 3D-modelling software.
Work Skills Level 1, L D Training (Sept–Nov 2013)
Level 3 Interpersonal Communication Skills, Middlesex University, London (Oct 2013)
Level 2 Emergency First Aid at Work (QCF), Highfield Awarding Body (Sep 2013)
Presentation Skills Training (Dec 2012)