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Herminia is a dedicated and compassionate carer with many years of hands-on care experience, and more than two decades in customer service and client relations. Her transition into the care sector showcases her empathy, adaptability, and strong interpersonal skills, which she brings to every client interaction. Multilingual in English, Spanish, and Tagalog, Herminia is well-equipped to provide warm, attentive, and culturally sensitive support to those in her care. Herminia has participated in various care training courses.
Private client
Carer·May 2024 – Feb 2026
Herminia worked as a carer for a private client in Fulham who was suffering from dementia, diabetes and high blood pressure, She provided personalised support and assistance with daily living activities.
Astor Care Limited
Carer·Nov 2020 – Feb 2024
Herminia delivered compassionate, hands-on care in a residential setting, ensuring the resident's comfort, safety, and wellbeing throughout the placement.
Independent Care Solution
Carer·Jun 2016 – Apr 2019
Herminia provided dedicated care to a private client over a period of nearly three years, supporting day-to-day needs and maintaining a high standard of personal care. She worked under the coordination of the agency to ensure consistent, compassionate support was delivered to the client at their home.
United Europhil S.A
Customer Service / Department Head·Feb 1997 – Jun 2011
Herminia worked across multiple roles within this financial services company over six years, progressing from Customer Service and Money Exchange operations to leading the Customer's Service Department as Head. Her responsibilities included client assistance, negotiation with providers, processing money remittances via bank transfer, and product information management.
Money Exchange S.L.
Cashier / Customer Service·Sep 1996 – Jan 1997
Herminia worked as a Cashier and Customer Service representative, handling money remittance and transfer transactions as well as buying and selling foreign currencies. She provided efficient and accurate financial services to clients in a fast-paced environment.
University of Iloilo
Bachelor of Science·1979 – 1983
University of Iloilo
Secondary Education·1971 – 1975
Rizal Elementary School
Primary Education·1965 – 1971
Driver
Moving and Assisting
Handling of medication
Care Certificate
Europhil Travel S.L.
Customer Service / Ticket Sales·May 1994 – Aug 1996
Herminia delivered customer service and ticket sales for this travel company, managing negotiations with providers and producing financial reports. She developed strong organisational and communication skills while supporting the day-to-day commercial operations of the business.
Negocios Europeos S.L.
Cashier / Customer Service·Feb 1992 – Apr 1994
Herminia served as a Cashier and Customer Service representative, handling financial transactions and providing frontline support to clients. She built a solid foundation in customer relations and financial administration during this role.
Herminia started out as a cook/housekeeper, with minimal caring duties. However, as time progressed, and following my mother-in-law's hip replacement and other serious medical emergencies, Herminia developed into becoming a full on carer, whilst still maintaining her cooking and housekeeping duties. Herminia is an honest, hard-working and conscientious woman. She has always been reliable and dependable. She has a pleasant demeanor and really genuinely wants to please others and help whenever she can. Herminia has also assisted in the household for dinner parties and various events, and has travelled abroad to care for my mother-in-law. We have loved and appreciated Herminia's warm presence and will miss her. We wholeheartedly wish her every success in finding another suitable job. We will gladly speak to anyone who would like a personal verbal recommendation, and are happy to answer any further queries.