Tell us about your care needs and we'll confirm their availability and help arrange an introduction.
Heral is a motivated and detail-oriented professional with a strong background in customer service, team leadership, and administrative operations, complemented by an MSc in Project Management and an MBA in Human Resource Management. With experience spanning sales management and content moderation, he brings excellent interpersonal skills, a calm and professional demeanour under pressure, and a genuine passion for meeting and supporting people. Heral's empathetic, client-centred approach and his Bachelor of Social Work qualification make him a compassionate and reliable carer dedicated to delivering high-quality support.
Betfred
Deputy Sales Manager·Sep 2023 – Present
Heral served as Deputy Sales Manager at Betfred in London, attending to customer enquiries and providing resolutions to ensure a high standard of customer satisfaction. He promoted products and services to maximise engagement, managed cash registers and handled payments securely, and assisted with daily store operations including stock management and promotional setups. He also supported and guided team members to deliver high-quality service and tracked sales performance while analysing customer trends to drive business growth.
Genpact India Pvt. Ltd
Content Moderator (Process Developer)·Dec 2018 – Nov 2022
In this role at Genpact India Pvt. Ltd in Hyderabad, Heral managed content across multiple platforms including email and social media, maintaining a thorough understanding of processes and policies to deliver high-standard output. He actively participated in departmental meetings to brainstorm ideas for upcoming projects and provided excellent customer service by resolving issues to maintain quality standards. He also demonstrated strong analytical skills by recognising trends and patterns and escalating issues in a timely manner.
University of the West of Scotland, London, United Kingdom
MSc·Completed 2024
Mangalore University, Mangalore, India
MBA·Completed 2018
St. Joseph Inter Diocesan Seminary, Mangalore
Philosophy Course·Completed 2016
St. Philomena College, Mangalore
Bachelor of Social Work (BSW)·Completed 2015
Rosario Pre University College, Mangalore
12th Board Examination·Completed 2012
Amrithlalji, Mangalore
10th Board Examination·Completed 2010
Microsoft Office (Excel, Power BI, Word, PowerPoint)
Time management
Customer service expertise
Cash handling
Yes — once you've spoken with our team, we'll arrange an introduction with carers who are a good fit. This gives you the chance to ask questions and make sure it feels right before moving forward.
Simply give us a call and tell us a bit about your needs. We'll confirm availability, suggest the best carers (including Heral if suitable), and guide you through the next steps.
Availability can change quickly. When you speak to us, we'll check Heral's current availability and recommend similar carers if needed, so you're not limited to just one option.
Professional grooming and etiquette