Tell us about your care needs and we'll confirm their availability and help arrange an introduction.
Heather is a committed and highly experienced Supported Housing Worker with over 25 years of experience supporting young people, adults, ex-offenders, and individuals with complex needs, mental health challenges, and homelessness. She is known for her calm, person-centred approach, strong safeguarding expertise, and ability to manage crisis situations professionally and effectively. With a BA (Hons) and an NVQ Level 2 in Health & Social Care, Heather is dedicated to empowering those she supports to build independence, stability, and confidence.
Central Care
Supported Housing Officer·Dec 2020 – Present
Heather serves as the primary contact for residents, providing support, addressing enquiries, and assisting with move-ins, inductions, and tenancy sustainment. She conducts regular building walkthroughs to identify and escalate safety issues, monitors access control, and maintains accurate incident logs and handover notes. A key achievement includes supporting a client with rent arrears to stabilise their tenancy and avoid eviction.
Hightown Housing Association
Night Shelter Support Worker·Jun 2020 – Nov 2020
Heather was the main point of contact for residents in a COVID-19 emergency shelter, conducting welfare checks, monitoring wellbeing, and managing incident reporting. She ensured compliance with safety protocols and supported residents with their daily needs, improving resident compliance through clear communication of safety guidelines.
St Albans District Council
Supported Housing Officer·Apr 2019 – Jun 2020
Heather supported older residents with tenancy sustainment, wellbeing, and independence, maintaining regular communication with residents, families, and staff. She completed building safety checks and reported issues promptly, and successfully helped a client with mobility issues engage in local activities, improving their confidence and social inclusion.
YMCA
Weekend Supported Housing Officer·Apr 2019 – Jun 2019
Heather supported residents with independent living skills and tenancy management, managed reception duties to ensure a welcoming and safe environment, and organised community activities. She also created budgeting plans that improved residents' financial independence.
Ealing Council
Institution not specified
BA (Hons)
CIH Level Certificate in Housing Practice
NVQ Level 2 in Health & Social Care
Safeguarding Adults & Children (Level 3)
Mental Health Awareness & Support
First Aid and Fire Safety Training
Additional CPD in homelessness, trauma informed practice, and professional boundaries
Yes — once you've spoken with our team, we'll arrange an introduction with carers who are a good fit. This gives you the chance to ask questions and make sure it feels right before moving forward.
Simply give us a call and tell us a bit about your needs. We'll confirm availability, suggest the best carers (including Heather if suitable), and guide you through the next steps.
Availability can change quickly. When you speak to us, we'll check Heather's current availability and recommend similar carers if needed, so you're not limited to just one option.
Mental Health Support Worker·Apr 2013 – Nov 2018
Heather supported adults in a rehabilitation hostel, promoting daily living skills and overall wellbeing. She maintained clear communication during shift handovers and team meetings, monitored safety procedures, and reported concerns promptly. She successfully supported a client with anxiety to attend appointments independently.
Home Group
Supported Housing Officer·2012 – 2015
Heather supported ex-offenders to resettle safely into the community, working closely with probation and mental health services. She managed safeguarding concerns and risk-related issues, and developed tailored support plans based on individual needs.
Riverside (ECHG)
Supported Housing Officer·1996 – 2012
Heather supported young people and adults with tenancy sustainment and independent living skills over a 16-year period. She developed support plans, monitored progress, managed risks, and assisted residents with moving on to independent accommodation. She also built strong relationships with external agencies to support positive resident outcomes.