Tell us about your care needs and we'll confirm their availability and help arrange an introduction.
Emilia is a highly motivated and compassionate care professional currently working as an Ambulance Care Assistant, bringing a wealth of transferable skills from a distinguished 13-year career as Senior Cabin Crew with British Airways. Formally trained in healthcare as a Care Assistant/Auxiliary Nurse, she holds multiple First Aid certifications and is experienced in supporting elderly, disabled, and vulnerable individuals with transport, personal care, and companionship. With fluency in five languages and a calm, safety-focused approach, Emilia is exceptionally well-equipped to deliver outstanding, person-centred care.
Croydon University Hospital (HATS)
Ambulance Care Assistant·Dec 2024 – Present
Emilia provides non-emergency patient transport for elderly, disabled, and unwell patients to and from medical appointments and treatments, ensuring their safety, comfort, and punctuality throughout each journey. She assists patients with getting in and out of the vehicle and offers reassurance and companionship to those who may be anxious or in discomfort. She also maintains communication with the control room, completes patient handover reports, and is responsible for the upkeep of medical supplies and equipment.
TED Staffing
Brand Ambassador·Mar 2024 – Oct 2024
Working as a Sales and Promotion Representative in the tobacco industry, Emilia consistently met and exceeded monthly sales targets through effective one-on-one client engagement and strategic product promotion. She played a key role in improving client retention through personalised sales approaches and enhanced the accuracy of customer database management. This role demonstrated her strong interpersonal skills, adaptability, and target-driven mindset.
Miles and Miles
Customer Service Executive (Prestige Car Rental Agent)·Jun 2023 – Jan 2024
Emilia delivered high-quality customer service in the luxury car rental sector, managing rental contracts for both B2B and B2C clients and ensuring each client was matched with an appropriate vehicle for their needs. She maintained ongoing client relationships across multiple channels, processed payments, and provided high-touch service to reinforce customer loyalty. She also supported day-to-day office operations including inventory management, client correspondence, and rental log updates.
Capita-Electronic Monitoring Services
Field Monitoring Officer·Feb 2021 – Jun 2023
Emilia installed, calibrated, and decommissioned electronic monitoring equipment for individuals under legal restrictions, working both independently and as part of a team across various locations. She responded swiftly to incidents such as equipment tampering or curfew breaches, collaborated with support teams to resolve issues, and prepared thorough, impartial reports on monitoring findings. She also attended court proceedings when required, providing clear factual accounts of compliance status.
Non-UK Institution
Diploma in Economics (non-UK Qualification, equivalent to A-Level)·Completed 1997
Non-UK Institution
A-Level equivalent (non-UK Qualification)·Completed 1997
Care Assistant/Auxiliary Nurse Basic Theory and Practical Training in Healthcare (2002)
Child Safety and First Aid Course (December 2004)
British Red Cross First Aid Course (July 2007)
British Airways Training (2007–2020)
Fire Warden (Fire Marshall) Training (June 2020)
First Aid Course (April 2022)
Full UK driving licence
Driver
All Location Security
Fire Marshall·Jul 2020 – Feb 2021
Emilia carried out regular safety patrols and fire prevention checks to ensure compliance with fire safety protocols. This role required vigilance, attention to detail, and a strong commitment to maintaining safe environments.
British Airways PLC
Senior Cabin Crew·Nov 2007 – Aug 2020
Over a distinguished 13-year career with British Airways, Emilia provided exceptional safety and comfort to customers on both long and short haul flights, consistently adhering to standard operating procedures and brand standards. She led service delivery across economy and premium cabins, demonstrated strong product knowledge, and sensitively assisted passengers with additional needs and medical conditions. Her outstanding service was recognised with 'Golden Tickets' awarded by BA Executive Gold Card Members and positive customer commendations.
Yes — once you've spoken with our team, we'll arrange an introduction with carers who are a good fit. This gives you the chance to ask questions and make sure it feels right before moving forward.
Simply give us a call and tell us a bit about your needs. We'll confirm availability, suggest the best carers (including Emilia if suitable), and guide you through the next steps.
Availability can change quickly. When you speak to us, we'll check Emilia's current availability and recommend similar carers if needed, so you're not limited to just one option.