Tell us about your care needs and we'll confirm their availability and help arrange an introduction.
Elena is a motivated and empathetic professional with extensive experience in customer service, administration, and team coordination, including patient-facing roles in a healthcare setting. A native Russian speaker with intermediate English, she brings strong organisational skills, a compassionate approach, and a proven ability to support and communicate effectively with people from diverse backgrounds. Elena is a quick learner who adapts readily to new environments and is committed to providing reliable, high-quality support.
GKU CZN, "Professiya Budushchego"
Career Mentor·Nov 2023 – Present
Elena consulted job seekers on training and employment opportunities, managing incoming and outgoing calls and conducting customer satisfaction surveys. She supervised team tasks, substituted for the senior manager when required, and conducted recruitment interviews. Notably, she participated in launching the project from scratch, achieved a 100% employment rate for programme participants, and ranked first in company KPI in her first quarter.
MEDSI Group
Senior Administrator·Oct 2020 – Aug 2023
Elena led a reception team of ten staff, providing training, supervision, and supporting patient-facing operations including scheduling up to 550 appointments per day. She managed complaints, documentation, cash operations, and service agreements while coordinating administrative and logistic processes. She consistently exceeded KPI targets by 110% and built an efficient team from the ground up.
Prosveshchenie Publishing
Analyst·Apr 2016 – Aug 2016
Elena processed survey data, built databases, and generated reports as part of a teacher support project. The role required attention to detail and strong data management skills.
Dveri.ru
Sales Manager / Legal Support·Mar 2006 – Jan 2011
Elena consulted clients, prepared commercial proposals, and managed orders, contracts, and financial obligations. She expanded the client base and represented the company at exhibitions, combining sales expertise with legal support responsibilities.
Moscow Pedagogical State University
Law·Completed 2005
Personal Trainer – Association of Fitness Professionals, 2023
MEDSI Training Courses: Manager School – Team Leadership, 2021–2022
MEDSI Training Courses: Conflict Management, 2021
Yes — once you've spoken with our team, we'll arrange an introduction with carers who are a good fit. This gives you the chance to ask questions and make sure it feels right before moving forward.
Simply give us a call and tell us a bit about your needs. We'll confirm availability, suggest the best carers (including Elena if suitable), and guide you through the next steps.
Availability can change quickly. When you speak to us, we'll check Elena's current availability and recommend similar carers if needed, so you're not limited to just one option.