Tell us about your care needs and we'll confirm their availability and help arrange an introduction.
Bettina is a dedicated and adaptable care professional with over 3 years of experience in domiciliary and assisted living care, supporting clients with a wide range of needs including dementia, Alzheimer's, MS, autism, learning disabilities, and mental health conditions. She holds a Care Certificate and is available for visiting, overnight, and live-in care, bringing strong communication skills, compassion, and a genuine enthusiasm for making a positive difference in clients' lives. With a rich background in training, team leadership, and customer service, Bettina combines professionalism with warmth to deliver exceptional, person-centred care.
Private client
Care Worker·Feb 2024 – Present
Bettina provides comprehensive personal care including washing, dressing, bathing, toileting, and grooming for clients of both genders, as well as administering or reminding clients to take medications and monitoring vital signs. She prepares meals, assists with feeding, and handles domestic duties such as laundry, cleaning, and grocery shopping. Additionally, she offers companionship and emotional support, engages clients in social activities, accompanies them to appointments and leisure activities, and maintains accurate care plan records.
Advantage Communication Inc.
Facilitator·Feb 2022 – Dec 2023
Bettina designed and delivered training sessions on call centre topics, developing educational materials such as digital presentations, how-to manuals, and instructional videos to support new and existing employees. She prepared procedures and policies regarding sales techniques and agent conduct, liaised with team leaders and managers to conduct on-the-job coaching, and measured the effectiveness of training sessions through individual and team progress reports. She also resolved customer disputes professionally and maintained up-to-date knowledge of retail promotions to ensure high levels of customer satisfaction.
Advantage Communication Inc.
Team Leader·Jan 2021 – Jan 2022
Bettina managed a team focused on achieving success in connecting advertising initiatives with clients, overseeing day-to-day activities, delegating tasks, and motivating the team to meet organisational goals. She conducted training sessions to maximise team members' potential, empowering them with skills to build confidence and improve communication, and carried out quarterly performance reviews. She fostered a positive and inspiring working environment, contributing significantly to the company's growth through effective team leadership.
Advantage Communication Inc.
Quality Analyst and Trainer
Port Maria VTC, St Mary
Certificate in Customer Service·Completed 2010
Ardenne High, Kingston
High School Diploma·Completed 1999
Care Certificate (February 2023, ongoing)
NVQJ Certificate - Customer Service Level 1
NVQJ Certificate - Customer Service Level 2
Caribbean Examination Council O Level: English Language, Spanish, Food & Nutrition, Social Studies, Mathematics, Computer Science, Typewriting
General Certificate Examination O Level: Religious Studies
COS Work Visa
Yes — once you've spoken with our team, we'll arrange an introduction with carers who are a good fit. This gives you the chance to ask questions and make sure it feels right before moving forward.
Simply give us a call and tell us a bit about your needs. We'll confirm availability, suggest the best carers (including BETTINA if suitable), and guide you through the next steps.
Availability can change quickly. When you speak to us, we'll check BETTINA's current availability and recommend similar carers if needed, so you're not limited to just one option.
Bettina participated in designing call monitoring formats and quality standards, performed call monitoring using systems such as Call Miner, Five9, and Verint, and compiled performance data at team and individual levels. She coordinated and facilitated call calibration sessions, provided feedback to team leaders and managers, and prepared internal and external quality reports for management review. She also trained new hires and participated in customer listening programmes to identify needs and expectations.
Advantage Communication Inc.
Customer Service Representative·Jul 2019 – Sep 2020
Bettina handled incoming calls and emails, responding to customer queries and resolving complaints using applicable software in line with standard operating procedures. She identified and escalated issues to the team lead, provided product and service information, and followed up with customers and internal departments as necessary. She also recognised and documented trends in customer calls and alerted the management team accordingly.
Sutherland Global Services
Customer Experience Phone Consultant·Sep 2016 – Sep 2018
Bettina answered incoming calls and responded to customer queries, managing and resolving complaints while identifying and escalating issues to supervisors. She provided product and service information, researched required information using available resources, and routed calls to appropriate teams. All call information was documented according to standard operating procedures, and she alerted the management team to emerging trends in customer calls.
Albert Wong & Sons Ltd
Admin Clerk·Jun 2004 – Jul 2016
Bettina managed telecommunications and email correspondence with local and international customers and suppliers, prepared electronic documents and correspondence, and handled sorting and filing of memoranda, invoices, and letters. She compiled and maintained office records, managed incoming and outgoing mail, and attended to customer enquiries while resolving complaints and following up on overdue accounts. She also oversaw payroll control, statutory deductions, taxation, and salary reimbursements for staff.
Paula's Skins & More
Store Supervisor·Sep 1999 – Sep 2012
Bettina conducted retail sales of luxury goods to the public, processing financial transactions via cash, cheque, and credit card using QuickBooks POS, and managed stock merchandising, inventory, and effective merchandise displays. She assisted in researching, selecting, ordering, and marketing merchandise and promotional materials, and maintained and reconciled inventory, cash, and sales receipts. She also prepared daily deposits, financial statements, managed petty cash, and performed bank lodgements.