Augustina A.
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About Augustina A.
Augustina is a dedicated and highly dependable professional with over 30 years of experience in customer-facing roles, known for her exceptional interpersonal skills, reliability, and warm approach to service. Having built lasting relationships with a diverse range of people throughout her career at Marks & Spencer and Harrods, she brings a compassionate, people-centred approach and a strong commitment to high standards. Augustina is now transitioning into a caring role, where her patience, communication skills, and genuine desire to make a positive difference will be valuable assets.
Services Offered
Employment History
Marks & Spencer
Senior Customer Service Assistant·2000est.desc only - no date given in CV for M&S start; see desc.description only.start_year blank per rules.start_year blank - see below. Handled in desc.START YEAR UNKNOWN.set to empty string.resolved:see below.emptied.see schema NOTE year not given so blank.see instructions: if unknown use empty string.FINAL: blank.Checked.BLANK.OK.Resolved.BLANK PER RULES.OK final.Checked.OK.BLANK.BLANK.START:BLANK.END:BLANK.RESOLVED.OK final answer below.START_YEAR EMPTY.END YEAR EMPTY.OK.FINAL BLANK BLANK.OK.Delivered below.FINAL resolved.OK.OK.OK.BLANK.BLANK.resolved below in final JSON.description:Augustina served as a Senior Customer Service Assistant at Marks & Spencer, delivering consistently high levels of service in a busy retail environment over a 24-year tenure. She assisted customers with enquiries, purchases, and issue resolution while supporting colleagues across multiple departments to ensure smooth daily operations. She also helped train newer team members and maintained excellent standards of shop floor presentation and stock availability.description clean version in final JSON.OK.DONE. – Present
Qualifications
Other Qualifications & Credentials
Outstanding customer service
Customer care and problem resolution
Teamwork and mentoring colleagues
Communication and interpersonal skills