Anisa M.
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About Anisa M.
Anisa is a dedicated IT professional with a background spanning healthcare, education, and laboratory environments. She has extensive experience providing technical support in NHS settings, supporting clinical staff with electronic health record systems, and delivering IT solutions across complex organisations. With a First Class Honours degree in Pharmacology and certifications in cloud data engineering, she brings a strong analytical and detail-oriented approach to her work.
Services Offered
Employment History
King's College London
End User Desktop Engineer·Jan 2025 – Present
Provides second-line technical support to academic and administrative staff, resolving hardware, software, and networking issues across multiple departments. Deploys, configures, and maintains end-user devices in line with security protocols, performing system imaging, software installations, and user account management. Supports cybersecurity initiatives including endpoint protection, patch management, and secure access configurations, documenting all incidents in the ITSM system.
Highshore School
Teaching Assistant·Sep 2024 – Jan 2025
Delivered tailored 1:1 and small-group educational support to students with complex learning needs, implementing personalised learning strategies based on EHCPs and collaborating with teachers and therapists to track progress. Managed classroom behaviour and facilitated inclusive learning environments to promote student independence and engagement. Supported students during off-site activities and transitions to encourage social development and real-world learning.
University of East London
Online Feedback Intern·May 2021 – Aug 2022
Collaborated with academic tutors to provide cohesive support to students and academic departments, performing administrative tasks using Microsoft Excel and Turnitin software. Promoted academic tutoring services on and off campus, enhancing student access to support resources. Provided detailed written feedback and proofread assignments to improve students' written communication skills and academic writing proficiency.
The Doctors Laboratory
Laboratory Service Centre Assistant·May 2021 – Jul 2022
Addressed client inquiries and complaints, providing clarification and escalating issues through appropriate channels to ensure swift resolution. Utilised Laboratory Information Management System (LIMS) software to authorise and securely release results to clients, adhering strictly to GDPR principles to safeguard confidentiality and data privacy. Supported laboratory operations by participating in meetings, training sessions, and departmental audits to maintain quality standards.
Qualifications
Education
Firebrand
Microsoft Azure Certification·2023 – 2023
University of East London
BSc First Class Honours·2019 – 2022
Other Qualifications & Credentials
Microsoft Azure Certification in Cloud Data Engineering
Experience with Electronic Health Record Systems (EHRS)
Experience with Electronic Patient Record (EPR) systems