Best heart failure care platforms in the UK (scored, November 2026)

Key Takeaways

This is a scored list of the best heart failure care platforms in the UK: eight introductory matching services, judged on published vetting, fees, flexibility, family support and third-party reviews. None of them is CQC-registered as a care provider for the service we scored. We run Match With Care and put it in the table on the same rules. Facts we could not find are marked not published and score zero. Method: how we score platforms. Live table: home care platforms. Checked 11 November 2026.

Elder scored 95/100 on this 11 November 2026 check. Match With Care came second, on 89. Curam is one point behind. I did not put us there. The checklist did.

The British Heart Foundation's July 2026 UK factsheet puts more than one million people in the UK with heart failure, and at least 200,000 new diagnoses a year. Research cited in the same sheet suggests up to 80 per cent of diagnoses in England are made in hospital.

The NHS heart failure page is plain: there is no cure. Treatment and lifestyle changes can help. Weigh yourself regularly, because a sudden gain can mean fluid. Call 999 for severe difficulty breathing. See a GP for symptoms. Ask a GP or the heart failure nurse about treatment. We do not give medical advice.

NICE guideline NG106 (last reviewed 23 September 2026) sits with the clinical team: diagnosis, medicines, rehab, palliative care. This page is the platforms.

Age UK (updated 18 February 2026) still points families at registered homecare agencies, or at arranging a private carer themselves. If savings sit above £23,250, the council will not help with care costs. Age UK's cost page (updated 3 November 2026) puts privately arranged care at home around £25 an hour. Attendance Allowance is £76.70 a week, or £114.60 if help is needed through both day and night. NHS Continuing Healthcare is needs-led. Breathing is one of the domains on the decision support tool. Diagnosis alone does not qualify you.

What are the best heart failure care platforms in the UK?

On this 11 November 2026 check we scored Elder, Match With Care, Curam, Live-in Care Direct, PrimeCarers, Country Cousins, Gladys and Care.com UK. Elder leads on published facts, at 95/100. Rank is a score, not a recommendation to switch.

How we scored these heart failure care platforms

The CQC (updated 2 November 2026) registers people who carry on regulated activity. These platforms introduce self-employed carers, so a CQC grade cannot rank them.

Each platform is scored out of 100 from facts on its own pages: vetting 25, price transparency 20, flexibility 15, family support 20, third-party reviews 20. Review points need at least 10 reviews and are weighted by volume up to 100. A perfect 5.0 with fewer than 100 reviews earns 12 of 20. A fact we cannot find is not published, and earns nothing. Ties break on review volume, then name. Full rules: platform ranking methodology. We run Match With Care. Its rank is the score. Pages opened for this round are named under each platform. Checked 11 November 2026.

If the question is how a family actually runs the morning weight, we already wrote that separately: heart failure care at home. Funding sits in NHS Continuing Healthcare at home. If the need has moved to comfort, we scored that list on its own: best palliative care platforms in the UK.

Comparison table

Rank	Platform	Score	Heart failure / live-in from	Family fee	Reviews
1	Elder	95/100	Live-in from £1,195 a week on the pricing page	One agreed weekly rate	4.8/5 from 905, Trustpilot
2	Match With Care	89/100	Live-in around £1,050–£1,400 a week	15% platform fee on the invoice	5.0 on Google, fewer than 100 reviews (12/20 review points)
3	Curam	88/100	Live-in from £950 a week	12% on the carer's rate	4.5/5 from 588, Trustpilot
4	Live-in Care Direct	75/100	Heart disease from £1,200, or £1,300 for more complex needs	One fixed weekly fee	4.9/5 from 120 Google reviews, as stated on their homepage
5	PrimeCarers	72/100	Live-in from £1,050; hourly visits £18–£25	Fee included	4.1/5 from 43, Trustpilot
6	Country Cousins	55/100	Long-term live-in from £1,155	Lifetime registration fee (amount not published)	3.8/5 from 108, Trustpilot
7	Gladys	47/100	Live-in from £1,400 a week (£200 a day)	Carer-set rates	No third-party score with 10+ reviews opened
8	Care.com UK	14/100	Not published	Paid Premium to message carers	3.6/5 from 6,405, Trustpilot UK

Checked 11 November 2026. Elder's Trustpilot figure is the 12 October check; that listing returned 403 today. Curam, PrimeCarers and Country Cousins review pages were last opened 13 October. Care.com UK's Trustpilot listing, last opened 21 October 2026, returned 403 today, so the 3.6/5 from 6,405 stays on that check.

Liam in Solihull keeps the scales on the kitchen lino. The hall carpet throws the reading. His mum is 78. The heart failure nurse's number is on the fridge, under a takeaway magnet.

1. Elder · 95/100

Why it ranks here. Elder's introductory-agency page states enhanced DBS or PVG, right-to-work, and that it aims to verify at least two professional references before introduction, plus a situational assessment. The pricing page, opened 11 November 2026, publishes live-in from £1,195 a week, a two-week trial, no joining or exit fee, and two weeks' notice. Families choose the carer. Elder says it helps source a replacement. The heart-disease article, dated 18 July 2025, has a heart-failure section and quotes the British Heart Foundation on how many people in the UK live with heart and circulatory conditions. Trustpilot, last opened 12 October 2026, showed 4.8 out of 5 from 905 reviews.

Where it falls short. Elder is not CQC-registered as a provider. Insurance cover was not on the pages we opened, so those points are zero. The live-in page names dementia, Parkinson's, motor neurone disease and cancer recovery, not heart failure. There is no dedicated heart-failure service page equivalent to dementia-care. The same introductory-agency page says self-employed carers can only prompt medication; Elder does not assess qualifications for administering it.

Sources: heart disease care, pricing, introductory agency, live-in care.

2. Match With Care · 89/100

Why it ranks here. We run Match With Care. On the same checklist we reach 89, second in this set, one point above Curam. Our FAQ states enhanced DBS, right-to-work, references, an interview, no joining or exit fee, a platform fee on the invoice, carer swaps at no extra matching cost, and replacement cover. The home care platforms table records that fee as 15%. London and the live-in page, both opened 11 November 2026, put live-in around £1,050 to £1,400 a week. Google shows a 5.0 average with fewer than 100 reviews, which earns 12 of 20 review points.

Where it falls short. We are not CQC-registered as a provider. Our own platform insurance cover is not published on our site yet; carers must hold their own public liability insurance. There is no dedicated heart-failure care-type page. The live-in page lists dementia and palliative care, not heart failure. The FAQ does not publish independent verification of a named heart-failure course. Two weeks' notice, or fees in lieu, is the usual standard. Twelve review points against Elder's 18 is most of the six-point gap.

Sources: FAQ, London, live-in care.

3. Curam · 88/100

Why it ranks here. Curam's client FAQ says every carer is interviewed, DBS-checked, right-to-work checked, and must supply two referees. No sign-up fee, no tie-in, and a 12% client fee. Insurance through CFC is on the FAQ. Care advisers are described as available seven days a week for replacements. The live-in cost guide starts ongoing live-in at £950 a week. The home-care-services page, opened 11 November 2026, lists heart conditions among lifelong, chronic and developmental needs. Trustpilot (NZ listing), last opened 13 October 2026, showed 4.5 out of 5 from 588 reviews.

Where it falls short. Self-managed care is not a CQC-regulated personal-care service. A trial shift is charged. Taking a carer off the platform after 90 days attracts a £750 plus VAT recruitment fee. There is no dedicated heart-failure service page, and no named heart-failure course Curam independently verifies for every introduction. The family total is the carer's rate plus 12%.

Sources: client information, live-in costs, home care services.

4. Live-in Care Direct · 75/100

Why it ranks here. The carers page states enhanced DBS, right-to-work, professional references checked, and an in-person interview. The homepage, opened 11 November 2026, publishes standard live-in from £1,200 a week as one fixed fee, you choose the carer, a named care manager, and replacement help. Google reviews are stated there as 4.9 out of 5 from 120 reviews. The heart-disease page, last reviewed 24 September 2026, prices live-in heart disease care from £1,200, or £1,300 for more complex needs. It is the only page in this set that puts a specialist from-price next to daily weights, fluid limits and the heart failure nurse.

Where it falls short. Not CQC-registered as a provider. No joining fee, notice period, trial or insurance policy was spelled out on the pages we opened. The homepage Trustpilot widget showed 4.8 from 41 reviews, which would score lower on volume.

Sources: homepage, heart disease care, carers.

5. PrimeCarers · 72/100

Why it ranks here. The heart-failure page, updated September 2026 and opened 11 November 2026, is the longest heart-failure note in this set. Same scales, same time, after the toilet. Hourly visits at £18 to £25, a sleeping night from £160, live-in from £1,050, fee included. What PrimeCarers checks is identity, right to work, an enhanced DBS issued within two years (or DBS Update Service, PVG or Access NI), and an online interview.

Where it falls short. The same page is plain that PrimeCarers does not check qualifications, training or references. Heart-condition experience on a profile is the carer's own account. A carer does not treat heart failure and cannot change a dose. The insurance they arrange does not cover clinical procedures. Trustpilot, last opened 13 October 2026, showed 4.1 out of 5 from 43 reviews. No free trial was stated.

Sources: heart failure at home.

6. Country Cousins · 55/100

Why it ranks here. The postoperative cardiac-surgery article, last updated 30 June 2026 and opened 11 November 2026, describes short-term live-in support after heart surgery. The live-in cost page (reviewed 13 October 2026) publishes live-in from around £1,155 a week and states a one-off lifetime registration fee; the amount was still not published. Trustpilot, last opened 13 October 2026, showed 3.8 out of 5 from 108 reviews.

Where it falls short. Not CQC-registered as a provider. The cardiac-surgery article is about recovery after an operation, not a dedicated heart-failure service page, and it does not publish a from-price. It does not name a heart-failure course Country Cousins independently verifies for every introduction. Notice, trial, insurance and family online tools were not published. The registration fee costs it the "no joining fee" points.

Sources: postoperative care after cardiac surgery, live-in cost.

7. Gladys · 47/100

Why it ranks here. Gladys is an introductory platform. The client FAQ, opened 11 November 2026, states enhanced DBS, references, interviews, and public liability insurance. Families choose from a handpicked list. Live-in from £200 a day, which we treat as £1,400 a week. The homepage includes a family testimonial about heart failure and Alzheimer's after a hospital stay.

Where it falls short. Right-to-work, joining fees, a trial or free swap, and replacement-cover help were not on the pages we opened. We did not open a third-party review listing with at least 10 reviews, so reputation points are zero. The elderly-care article does not list heart failure among specialist conditions. There is no dedicated heart-failure service page, and no named heart-failure course was published as independently verified.

Sources: client FAQ, homepage, elderly care in the UK.

8. Care.com UK · 14/100

Why it ranks here. The elderly-care listings page, opened 11 November 2026, puts the average caregiver rate at £15.08 an hour as of November 2026. Families post a job, message, interview and hire. One profile snippet named heart attacks. The family FAQ makes a paid Premium membership the gate to reading applications and sending messages.

Where it falls short. The same listings page states Care.com does not introduce or supply carers and does not verify identity or posted information, including condition experience. £15.08 is a caregiver average, not a family from-price. No dedicated heart-failure service page. The UK Trustpilot listing, last opened 21 October 2026, showed 3.6 out of 5 from 6,405 reviews. A 3.6 rating at that volume earns 6 of 20 review points.

Sources: elderly care listings, family FAQ, Trustpilot UK.

Best-for picks from the same scores

• Most thorough published vetting (25/25): Elder, Curam, Match With Care and Live-in Care Direct.
• Lowest published live-in starting price: Curam, from £950 a week on its cost guide. Add the 12% client fee before you treat that as the family total.
• Most flexible published terms (15/15): Elder and Match With Care, which both publish no fixed term plus a trial or a free carer swap.
• Strongest third-party review points: Live-in Care Direct, on the Google figure stated on its homepage (4.9/5 from 120).
• Published heart-disease specialist from-price: Live-in Care Direct, from £1,200 or £1,300 for more complex needs. PrimeCarers publishes the longest heart-failure note, and live-in from £1,050.

If you want a CQC-inspected agency instead of an introductory platform, that is a different list: how we rank agencies. Related scored lists: best live-in care platforms in the UK and best palliative care platforms in the UK.

We run Match With Care as an introductory care marketplace, not a CQC-registered agency. If you want us to introduce a vetted self-employed carer for the hours around the morning weigh-in, see who is available. We'll tell you the 15% fee before you choose. The live scores sit on home care platforms.

PrimeCarers says the morning chart only works if it actually reaches the nurse. I do not know how often that happens. Nobody publishes it.