# Match with Care

> Match with Care is a UK platform that connects families with trusted, vetted carers for home care, elderly care, and personal support. Families can browse or get AI-matched to carers, then manage agreements, messaging, and payments in one place. Carers are verified (DBS, references, right to work) and families hire directly with transparent pricing.

## Main pages

- [Find a Carer](https://matchwithcare.co.uk/family-onboarding): Start here to find and hire a carer
- [Become a Carer](https://matchwithcare.co.uk/carer-onboarding): Join as a carer
- [For Agencies](https://matchwithcare.co.uk/?isAgency=true): Agency information
- [Blog](https://matchwithcare.co.uk/blog): Articles and updates
- [Support](https://matchwithcare.co.uk/support): Help and contact
- [Privacy Policy](https://matchwithcare.co.uk/privacy): Privacy policy
- [Terms of Service](https://matchwithcare.co.uk/terms): Terms of service

## Key page links

- [Homepage](https://matchwithcare.co.uk/): Main marketplace to find and browse verified carers, with optional AI matching
- [Find a carer (London)](https://matchwithcare.co.uk/london): Browse carers in London and by borough; search and filter by area
- [Find work (carers)](https://matchwithcare.co.uk/find-work): Join the network, create a profile, and find care work
- [For agencies](https://matchwithcare.co.uk/agencies): For home care agencies: manage clients, carers, placements and billing
- [Blog](https://matchwithcare.co.uk/blog): Articles and guides on care, matching, and platform features
- [Support](https://matchwithcare.co.uk/support): Contact and help for families, carers, and agencies
- [Privacy policy](https://matchwithcare.co.uk/privacy): Data protection, collection, and usage practices
- [Terms of service](https://matchwithcare.co.uk/terms): Terms and conditions for using Match with Care

## About

Match with Care is a managed marketplace platform that connects families seeking care with trusted, qualified carers. The platform combines a browsable marketplace with AI-powered matching to help families find the perfect carer match, then provides comprehensive tools to manage the entire care relationship.

## Website Overview

- **Homepage**: Main marketplace interface where families can browse, search, and filter available carers, or use AI-powered matching
- **Privacy Policy**: `/privacy` - Comprehensive privacy policy explaining data collection, usage, and security practices
- **Terms of Service**: `/terms` - Terms and conditions for using the Match with Care platform

## Core Service

### For Families Seeking Care

- **Browse Marketplace**: Search and filter through all available carers by location, care type, experience, and more
- **AI-Powered Matching**: Optional guided onboarding that uses AI to understand care needs and provide personalized carer recommendations
- **Save & Shortlist**: Save carers of interest to review later
- **Direct Hiring**: Create care agreements directly with chosen carers, setting rates, schedules, and responsibilities
- **Full Lifecycle Management**: Integrated tools for messaging, visit logging, weekly payments, and invoice management
- **Direct Employment**: Families hire carers directly, with Match with Care facilitating the connection and providing ongoing support

### For Carers

- **Profile Creation**: Create comprehensive profiles with CV, qualifications, rates, availability, and services offered
- **AI-Powered Profile**: CV automatically parsed and analyzed to create detailed professional profiles
- **Marketplace Visibility**: Profiles visible to families browsing the marketplace
- **Agreement Management**: Review and accept care agreements from families
- **Payment Processing**: Automatic weekly payments via Stripe Connect
- **Visit Logging**: Log hours worked for accurate payment processing
- **Messaging**: Real-time communication with families through integrated chat

## How It Works

### Marketplace Flow

1. **Browse Carers**: Families can browse all available carers on the homepage, search by location or care type, and view detailed profiles
2. **Save Carers**: Families can save carers they're interested in to review later
3. **Create Agreement**: Families create care agreements with saved carers, specifying rates, schedules, and tasks
4. **Start Care**: Once agreements are accepted, carers begin providing care and logging visits
5. **Automatic Payments**: Weekly invoices are automatically generated and processed

### AI Matching Flow (Optional)

1. **Complete Onboarding**: Families describe their care needs through a guided onboarding flow
2. **AI Matching**: Platform uses hybrid matching (vector embeddings + structured factors) to find compatible carers
3. **Review Matches**: Families receive personalized carer recommendations with match scores
4. **Save & Proceed**: Families can save recommended carers and proceed to agreement creation

## Key Features

- **Browsable Marketplace**: Search and filter through all available carers with real-time results
- **AI-Powered Matching**: Hybrid matching algorithm combining semantic similarity (vector embeddings) with structured factors (location, experience, availability)
- **Agreement Management**: Create, review, and manage care agreements with rates, schedules, and responsibilities
- **Real-Time Messaging**: Integrated chat system for communication between families and carers
- **Automatic Payments**: Weekly payment processing with automatic invoice generation and Stripe Connect transfers
- **Visit Logging**: Carers log visits with date, time, and hours for accurate payment tracking
- **Verification System**: All carers undergo DBS checks, right-to-work verification, and reference checks
- **Platform Fee**: Platform fee applied to weekly payments (transparent pricing model)

## Service Area

Currently serving families across the UK, with plans to expand further.

## Technology

- **Frontend**: Next.js 16 (React framework), TypeScript, TailwindCSS
- **Backend**: Next.js API Routes, Supabase (PostgreSQL with pgvector)
- **AI**: AWS Bedrock for embeddings and text processing
- **Payments**: Stripe Connect for carer payments
- **Messaging**: Stream Chat for real-time communication
- **Authentication**: Clerk for user management
- **Storage**: Cloudflare R2 for file storage (CVs, photos, documents)
- **Email**: Zoho for transactional emails

## Contact & Support

For inquiries, users can contact through the website's contact form or access support through their dashboard.

## Important Pages

- [Homepage](https://matchwithcare.co.uk/): Main marketplace interface with carer browsing and search
- [Family Dashboard](https://matchwithcare.co.uk/family/dashboard): Manage saved carers, active placements, and payments
- [Carer Dashboard](https://matchwithcare.co.uk/carer/dashboard): Manage matches, active placements, and earnings
- [Privacy Policy](https://matchwithcare.co.uk/privacy): Data protection and privacy information
- [Terms of Service](https://matchwithcare.co.uk/terms): Legal terms and conditions

## Key Differentiators

- **Marketplace + AI Matching**: Combines browsable marketplace with optional AI-powered personalized matching
- **Full Lifecycle Management**: Complete platform for finding, hiring, and managing care relationships
- **Direct Employment Model**: Families hire carers directly with platform support
- **Transparent Pricing**: Clear platform fee structure (15% of weekly payments)
- **Automated Payments**: Weekly payment processing with automatic invoice generation
- **Verified Carers**: Comprehensive verification system (DBS, right-to-work, references)